Find quick answers to your questions below...
Order Status
Has my order been delivered?
How do I change quantities or cancel an item in my order?
How do I track my order?
I have not received confirmation of delivery
Why is my order on hold?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
When will my order be delivered?
Delivery
Can you make video of the delivery?
Could I add a greeting message to my order?
Could you take pictures and video of the delivery?
How is a delivery arranged?
I do not have recipient's telephone number, can I place the gift order without it?
I paid for same day delivery, but my recipient was not available, will I get a refund for same day delivery?
To which cities do you deliver the gifts?
When will my order be delivered?
What if a recipient is not available?
How much is the delivery?
What is the substitution, cancellation and return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
What is your "Absolute Satisfaction" guarantee?
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
Buyer's Guide
How do I redeem My Rewards points?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?