Christmas Gift Delivery in Ukraine During Wartime: What to Expect and How to Prepare

Arranging Christmas gift delivery during wartime is very different from doing so in peaceful times. While the spirit of giving remains strong, the reality on the ground in Ukraine presents daily challenges that can affect delivery timelines and logistics.

We believe it is important to be transparent about these challenges, especially during the busy holiday season, and to help our customers plan accordingly.

Key Challenges Affecting Christmas Deliveries

1. Power Outages and Emergency Blackouts
Scheduled and unscheduled power outages remain one of the biggest obstacles. Electricity can be cut with little or no warning, affecting warehouses, coordination centers, and communication systems.

2. Limited Ability to Charge Devices
During outages, access to electricity for charging phones, tablets, scanners, and power banks is limited. Energy storage stations help, but they are time-consuming to operate and far less efficient than normal power supply.

3. Reduced Operational Capacity
When electricity is unavailable, only a small number of essential devices can operate at once. This slows down order processing, route planning, and confirmation of deliveries.

4. Unstable Telephone and Internet Connections
Mobile networks and internet connections may be interrupted, making it difficult to reach recipients for delivery coordination or last-minute confirmations.

5. Checkpoints Inside and Outside Cities
Security checkpoints within cities and on intercity routes significantly slow transportation. Vehicles may experience delays due to document checks, inspections, or temporary road restrictions.

6. Recipient Availability Issues
Due to blackouts, air raid alerts, or evacuations, recipients may be temporarily unreachable, which can block deliveries even when the gift is already prepared.

How You Can Help Ensure a Smoother Delivery

While many factors are beyond anyone’s control, there are steps you can take to improve the chances of a successful Christmas delivery:

• Order as early as possible. Early orders give us more flexibility to adapt to disruptions.

• Provide complete and accurate contact information for recipients, including a working phone number.

• Allow extra time for delivery, especially in regions experiencing heavy restrictions.

• Remain patient and understanding. Every delivery completed under these conditions requires extraordinary effort.

A Shared Effort During Difficult Times

Our team continues working under challenging and often dangerous circumstances to deliver moments of joy and connection during the holidays. Each successful delivery is the result of resilience, coordination, and determination.

Thank you for your trust, patience, and support. Together, we can keep the tradition of giving alive—even in the most difficult times.