Frequently Asked Questions
Yes — you can easily send flowers to Ukraine from abroad. Our international flower delivery service allows customers from the USA, Canada, the UK, Australia, Europe, and anywhere in the world to order fresh flowers online and have them delivered directly to their loved ones in Ukraine.
Sending flowers is simple:
- Choose a bouquet on our website
- Enter the recipient’s details (name, address, phone number)
- Complete secure checkout from any country
- We prepare the flowers locally in Ukraine and coordinate delivery with the recipient
Because all arrangements are made by local Ukrainian florists, your bouquet arrives fresh, fast, and beautifully arranged — without international shipping delays.
Whether you’re celebrating a birthday, anniversary, romantic occasion, or supporting someone from afar, we make international flower delivery to Ukraine quick, reliable, and stress-free.
We deliver to all major cities across Ukraine, as well as suburbs and villages located within 30 km of each city.
Deliveries outside city limits are available at a $1 per kilometer delivery fee.
We currently serve:
• Kyiv + suburbs (Bucha, Irpin, Hostomel, Vyshneve, Sofiivska Borshchahivka, Brovary, Boryspil, Vorzel, Chaiky, etc.)
• Lviv + surrounding towns
• Odesa + suburbs
• Kharkiv + surrounding areas
• Dnipro + nearby towns
• Zaporizhzhia
• Poltava
• Chernihiv
• Sumy
• Zhytomyr
• Vinnytsia
• Ternopil
• Lutsk
• Rivne
• Ivano-Frankivsk
• Uzhhorod
• Chernivtsi
• Mykolaiv
• Khmelnytskyi
• Kropyvnytskyi
• Cherkasy
• Kryvyi Rih
• Kremenchuk
• Kamianets-Podilskyi
• Mukachevo
• and most other regional cities across Ukraine
We also deliver to towns and villages within a 30 km radius of these cities.
For these areas, a fuel/distance fee applies at $1 per 1 km from the city limit.
If you’re not sure whether we deliver to your specific location, feel free to contact us — we’ll be happy to check it for you.
We offer a wide selection of gifts, including:
- Fresh flowers and bouquets
- Gourmet baskets and fruit baskets
- Chocolates and sweets
- Custom cakes and bakery gifts
- Perfumes, toys, and personal gifts
- Seasonal and holiday collections
Most gifts are prepared locally to ensure quality and timely delivery.
Select a gift on our website, enter the recipient’s information, and complete secure checkout from anywhere in the world. We handle address confirmation, preparation, and delivery.
Many gifts and flowers are available for same-day or next-day delivery in major cities.
Custom cakes, specialty flowers, and imported items may require 48–96 hours to prepare.
Yes, we call recipients in advance to confirm the address and schedule a convenient delivery time. This helps avoid delays due to outdated or incomplete information.
We accept major credit cards, PayPal, and secure online payments from all countries. If billing information appears suspicious, we may request additional verification to protect both you and the recipient.
At Ukraine Gift Delivery, we always strive to deliver your gifts on time. However, certain situations may cause delays:
1) Suspicious or incorrect billing information
If your billing details are flagged as suspicious or don’t match your bank’s records, we must pause the order for verification. We may ask for proof of identity or corrected billing details. Once confirmed, we continue processing your delivery.
2) Incomplete or incorrect delivery information
Missing apartment numbers, outdated addresses, or incorrect phone numbers slow down coordination. We will contact you to provide the correct phone number or any additional way to reach the recipient before scheduling the delivery.
3) Recipient not answering the phone
We always call the recipient in advance to confirm the address and arrange a convenient delivery time. If the recipient does not answer, we will ask you to double-check the number or provide alternative contact methods. Delivery can only proceed once contact is established.
4) Recipient requests a different delivery address
If the recipient asks us to deliver the gift to a new location, we will pause the order and contact you for confirmation. A $15 change-of-address fee applies. Once approved, we resume processing.
5) Unable to reach the recipient after multiple attempts
We make up to three attempts to reach the recipient. If all attempts fail or the contact information is incorrect, we cannot proceed. The order will be cancelled, and a $15 cancellation fee will apply.
6) Surprise deliveries
We do not officially offer surprise deliveries because confirmation with the recipient is required. If you insist, our courier can wait up to 15 minutes at the provided address.
If the recipient does not answer the door:
- Perishable gifts (flowers, cakes, fruit, etc.) are non-refundable.
- Non-perishable gifts (toys, perfumes, etc.) can be refunded with a 20% restocking fee.
To ensure smooth and timely delivery—especially during the busy holiday season—please double-check that all information is correct when placing your order. If something is missing or incorrect, we may need to pause your order and move it further down the queue until the details are clarified.
We’re always here to help and want your gift to arrive perfectly and on time. 💛
Yes. We provide delivery confirmation and, when possible, photos of the delivered gift. Certain secure locations (embassies, offices) may restrict photography.
