After an order is placed, we check the payment and schedule the order for delivery. If there is any information missing, the order is put on hold until we get the full data and the identity of the client is confirmed.
Our manager in Ukraine contacts your recipient to verify the delivery address and let her select delivery time which is convenient for the recipient and and which is within our delivery schedule (9.00 a.m. - 6.00 pm.) If the contact telephone number is incorrect or the recipient does not pick up the phone, the order is put on hold until we can get in touch with the recipient.
At the appointed time our courrier delivers your gift to the recipient. With the permission of the recipient we take pictures or video of the delivery.
*If your order is put on hold because of the missing billing information, we will have to ask you provide additional documents proving your identity
*Usually porches in Ukrainian buildings are locked and our courriers need to know the lock code to enter the building. For this reason we need to contact recipients in advance to arrange the delivery and to find out the codes and make sure the recipients are at home for the delivery.
If you want to arrange a "surprise" delivery, you need to put this instruction in the Comments field of your order. You also need to provide the porch code and confirm that the recipient would be at home for the delivery, otherwise authorize additional charges for additional deliveries.
