Placing an order
You could add a greeting message and we will translate it and deliver it with your order. Please place your greetoing message at the cart page in a box right under the cart.
Translation of the first 100 words is free. For longer message the cost of translation of additional words would be $0.06/word. You will get an invoice to pay for this service separately.
Yes, of course. At your request we can replace some items in the gift basket with the ones you want. We charge $15 + cost of gifts. Please contact our live chat support to provide detailed instructions on customization.
We could make a photo of your gift delivery for free, and for just $11.95 you can get a video of your delivery. Usually it is a 20-30 seconds video which pictures your recipient and the gift you ordered in details. You could share the joy of receiving your gift together with your special people in Ukraine.
Video can be taken in all major cities of Ukraine. Please note that we need your recipient's permission to have a video taken.
Please log in to your account to check your orders status and the comments of the manager who deals with the delivery. Once your order is delivered we will send a delivery confirmation. Photo of the delivery will be emailed to you within 24 hours.
We usually send a confirmation of the delivery on the same day if a delivery was arranged during working hours and on the next business when a delivery was arrange in late afternoon. If there were photos or video taken of the delivery, they will be processed and emailed to you on the next day too. During hot seasons (Christmas, Valentine's Day, 8th of March) due to the increased volume of orders, processing of delivery photos and videos can take 1-3 working days.
Please log in to your account to track your order status. If your order shows a status of "shipped", you will receive a delivery confirmation shortly. If you have not received it within 2 business days, please contact customer service for assistance.
Delivery details will be provided in your confirmation email.
We reserve the right to put any order on hold if there are any inconsistencies in your order:
*your billing address was not verified by your bank
*names of the billing client and the person who ordered the gift are different
*the IP address from which the order was placed does not correspond to the billing address
*recipient's contact information is incorrect
*recipient does not pick up the phone and we can not get in touch with him/her. Please log in to your account to check your orders status and if you see "See Order Notes" please contact us to provide the missing information. If you are a first time buyer, your maximum credit card payment for the first time order is $300. If you are a first time buyer and your order is over $300, we will be glad to accept your payment by Western Union.
After an order is placed, we check the details. If there is any information missing, we get back to you asking for directions. The order is put on hold until we get the full data and the identity of the client is confirmed.
Our delivery manager in Ukraine contacts your recipient to verify the delivery address and let her select delivery time which is convenient for the recipient and and which is within our delivery schedule (9.00 a.m. - 6.00 pm.) If the contact telephone number is incorrect or the recipient does not pick up the phone, the order is put on hold until we can get in touch with the recipient.
At the appointed time our courrier delivers your gift to the recipient. With the permission of the recipient we take pictures or video of the delivery.
*If your order is put on hold because of the high Fraud Score of your payment, we will have to ask you provide additional documents proving your identity
*Usually porches in Ukrainian buildings are locked and our courriers need to know the lock code to enter the building. For this reason we need to contact recipients in advance to arrange the delivery and to find out the codes and make sure the recipients are at home for the delivery.
Please remember that it is your responsibility to provide full delivery information, including contact phone number of your recipient. We call our recipients prior to the delivery to confirm delivery address and let them select time of delivery convenient for them. Once your recipient answers the phone and selects delivery time, we can start arranging your delivery. Delivery time starts from this point.
If your recipient's phone is out of service or she does not answer the phone, we put your order on hold and request instructions from you.
Sometimes our customers do not have the telephone number of the gift recipient so we try to search the telephone number by the last name of the recipient registered at the specified address. If it is impossible to obtain a telephone number this way, we could go in person to the address you specified to meet your recipient and make an appointment for the gift delivery. If the recipient is not at home we would leave a note asking to contact our office. The cost for this service is $15. In cases like this intime delivery can not be guaranteed.
If you want to arrange a "surprise" delivery, you need to put that instruction in the Order Comments box of your order. You also need to provide the porch code (door access) and confirm that the recipient would be at home for the delivery. When our florist arrives to the address you specified and nobody is there or porch door is locked, he would wait for 15 minutes and then come back to the office. Delivery would considered to be arranged and we would not be able to provide a refund for perishable gifts. We stronlgy advise against "surprise" deliveries and would arrange it only with your written instruction that you understand and and agree with our delivery policy.
Protection of our customers, couriers and florists is our priority. Please read about ourCOVID-19 Health and Safety Measures.
Pricing and Billing
All our deliveries are personal, we deliver gifts in hands of your recipients. Delivery includes professional translation of your greeting message, gift wrapping and digital photo of your delivery.
Standard delivery (72 hours+) of non-perishable gifts (perfumes, toys, jewelry etc.) starts from $9. The cost of same day delivery starts from $19. Weight of the gifts and complexity of the dleivery adds to the cost of delivery.
Delivery perishable gifts (flower, gift baskets etc.) to remote villages requires hiring transportation from a regional center, please note that it might be expensive. We will confirm that a delivery is possible and provide a custom quote for every such delivery. The cost of delivery to remote location adds $1 per 1 km of traveling from the nearest big city + standard rate.
You could pay with Visa credit and Visa debit, Mastercard credit and Mastercard debit on our website, as well as PayPal. If you prefer to pay with AmEx, please select to pay with PayPal and then use an option to pay with AmEx.