FAQ

Please log in to your account to check your orders status and the comments of the manager who deals with the delivery. Once your order is delivered we will send a delivery confirmation. Photo of the delivery will be emailed to you within 24 hours.

We usually send a confirmation of the delivery on the same day if a delivery was arranged during working hours and on the next business when a delivery was arrange in late afternoon. If there were photos or video taken of the delivery, they will be processed and emailed to you on the next day too. During hot seasons (Christmas, Valentine's Day, 8th of March) due to the increased volume of orders, processing of delivery photos and videos can take 1-3 working days.

Please log in to your account to track your order status. If your order shows a status of "shipped", you will receive a delivery confirmation shortly. If you have not received it within 2 business days, please contact customer service for assistance.

Delivery details will be provided in your confirmation email.

After an order is placed, we check the payment and schedule the order for delivery. If there is any information missing, the order is put on hold until we get the full data and the identity of the client is confirmed.

Our manager in Ukraine contacts your recipient to verify the delivery address and let her select  delivery time which is convenient for the recipient and and which is within our delivery schedule (9.00 a.m. - 6.00 pm.) If the contact telephone number is incorrect or the recipient does not pick up the phone, the order is put on hold until we can get in touch with the recipient.

At the appointed time our courrier delivers your gift to the recipient. With the permission of the recipient we take pictures or video of the delivery.

*If your order is put on hold because of the missing billing information, we will have to ask you provide additional documents proving your identity

*Usually porches in Ukrainian buildings are locked and our courriers need to know the lock code to enter the building. For this reason we need to contact recipients in advance to arrange the delivery and to find out the codes and make sure the recipients are at home for the delivery.

If you want to arrange a "surprise" delivery, you need to put this instruction in the Comments field of your order. You also need to provide the porch code and confirm that the recipient would be at home for the delivery, otherwise authorize additional charges for additional deliveries.

Sometimes our customers do not have the telephone number of the gift recipient so we try to search the telephone number by the last name of the recipient registered at the specified address. If it is impossible to obtain a telephone number this way, we could go in person to the address you specified to meet your recipient and make an appointment for the gift delivery. If the recipient is not at home we would leave a note asking to contact our office. The cost for this service is $15. In cases like this intime delivery can not be guaranteed.

We could make a photo of your gift delivery for free, and for just $11.95 you can get a video of your delivery. Usually it is a 20-30 seconds video which pictures your recipient and the gift you ordered in details. You could share the joy of receiving your gift together with your special people in Ukraine.

Video can be taken in all major cities of Ukraine. Please note that we need your recipient's permission to have a video taken.

We accept  Visa, AmEx and MasterCard, Apple Pay and Google Pay through Shopify, our Canadian-based credit card processor. You could also make payment by PayPal or Western Union. Please note that we will not ship your order until we receive your payment.

We always aim for make sure our customers love our gifts, but if you do need to return an order, we’re happy to help. 

You can return or exchange only non-perishable items within 10 days of delivery, as long as the item is returned in new, unused and resalable condition. Your payment will be credited to your account,  delivery charge is not refunded.

Sometimes not all the products are available for delivery in all cities, especially for urgent deliveries. We might have to substitute some products by other ones of the same value.

Orders may be canceled prior to commencement of delivery, the payment will be credited to your account. If you prefer to have your payment refunded to your credit card, please let us know. Please note if we have already started processing the delivery, delivery fee will not be refunded.
In case you selected a free delivery option, minimum delivery fee of $12 will be retained.

Earning reward points is easy:

- create an account: 100 points

- celebrate your birthday: 100 points

- like us on Facebook: 20 points

- follow on Instagram: 20 points

- place an order: 1 point per every $1 spent

We are happy that  you enjoy using our service and want to share this experience with your friend.

Please use Refer a friend link in your Rewards section. When your friend places an order over $50, both you and your friend will get $10 discount.

For every 100 points you get $5.

You can star spending your rewards when your balance is 200 or more. To turn points into a reward, please log in to your account. Then click on the gift box launcher located in the left bottom corner to open the rewards panel.

Next, click on All rewards.

If you have enough points (min. 100), there will be a Redeem button. Upon clicking redeem, you will be taken to a page that shows the coupon code with a button to Apply code which will automatically apply that coupon code to the checkout.

Note: once you have redeemed your  points for a reward, the reward will remain in your account until you decide to use it on a purchase.